This Shipping Policy outlines the terms and conditions related to the delivery of food orders placed on Bhukhad.com ("we," "us," or "our").

1. Delivery Areas

• We currently deliver within a **5-10 km radius** from our designated kitchen or restaurant locations.
• To check if we deliver to your area, enter your location at checkout or contact our support team.

2. Delivery Time

• Orders are typically delivered within **30-60 minutes** from the time of order confirmation.
• Delivery times may vary based on order volume, traffic conditions, and weather.
• For bulk orders, advance booking is recommended to ensure timely delivery.

3. Delivery Charges

• Delivery is **free** for orders above a minimum order value (as mentioned on our website).
• For orders below the minimum value, a nominal delivery charge applies.
• Surge pricing may apply during peak hours, festivals, or adverse weather conditions.

4. Order Tracking

• Customers will receive real-time updates via SMS or WhatsApp once their order is out for delivery.
• You can also track your order by contacting our support team.

5. Delivery Attempt & Failed Deliveries

• Our delivery partner will attempt delivery at the provided address and contact you if necessary.
• If the recipient is unavailable or the address is incorrect, the order may be canceled without a refund.
• For re-delivery requests, additional charges may apply.

6. Food Freshness & Quality

• We ensure that all food items are delivered fresh and hot.
• If you receive an order that is damaged, spilled, or incorrect, please contact us immediately.

7. Contact Us

For any delivery-related concerns, please contact our customer support team at the number provided on our website.